They had not anticipated the advent of AI and voice recognition software, which led to the collapse of the medical transcription business. Both sides thought they had a long-term winner on their hands. Indian companies’ commitment to quality and compliance, and the growth of a skilled workforce to meet the industry’s demands, earned the trust of international clients, further boosting the industry. All this made India an ideal destination for medical transcription services. Indian transcription companies invested in rigorous training programmes to educate their workforce on medical terminologies, American regulations, and data security protocols. Seamless IT connectivity facilitated real-time communication between health care providers and transcription companies, ensuring quick feedback and prompt resolution of any clarifications. Indian transcriptionists possessed more skills than American secretaries, did not disappear on holidays, and did not charge overtime. Overnight turnaround times ensured US health care providers received transcribed reports promptly, improving their efficiency and patient care. The time zone difference meant notes could be typed up in India while Americans were asleep. The cost advantage was linked to Indians’ command of the English language, including medical terminologies, ensuring largely error-free transcription. Indian transcription companies offered competitive pricing without compromising on quality, making India an attractive option for offshore outsourcing. India boasted a vast pool of educated individuals proficient in English and possessing strong typing skills, as well as a willingness to adapt to technology. Dictating to transcribers overseas over the internet was both cheaper and more efficient in generating timely medical documentation. American doctors had to dictate their notes to a secretary, pay her overtime, put up with mistakes, and cope with absences for leave and illness. With the fibre-optic cables laid across the globe in the 1990s, a new business became possible. Medical transcription, the process of converting dictated medical reports into written format, witnessed significant growth in India at the cusp of the millennium. To display offline mode options, press the Shift key thrice while on the webpage.As the world contemplates the dizzying ascent of Artificial Intelligence and what it will mean for workers everywhere, here’s a cautionary tale of how technology enabled and destroyed a sunrise industry in the 21st century. This mode is useful for cases when presenting the capabilities of Amazon Transcribe Medical and Amazon Comprehend Medical in situations with internet connectivity issues. These samples were synthesized using data from Offline Mode
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